Contact & Customer Support Policy

1. Get in Touch

We are dedicated to providing support for order inquiries, shipping updates, and general product questions. Please reach out to us using our official support channel below:

• Customer Support Email: OfficialVeiled.co@gmail.com

• Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM CST

• Response Time: We aim to respond to all inquiries within 24 to 48 business hours (excluding weekends and major holidays).

2. Order Inquiries

To help us resolve your issue or question as quickly as possible, please include the following details in your message:

• Full name on the order

• Order number (found in your confirmation email)

• A brief description of your inquiry

• Photos or videos (if reporting a damaged or defective item)

3. Alternative Contact Channels

• Social Media Direct Messages: While we share updates on our official social media platforms, customer support issues are not handled via DMs. Please send all official order-related inquiries directly to our support email to ensure a prompt response.

• Multiple Emails: Sending multiple emails regarding the same issue before receiving a response may reset your queue placement in our support inbox. Please allow up to 48 hours before following up.